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Terms & conditions

These are our terms of business including when purchasing training from Optima Training & Consultancy Ltd.

Optima provide general information to the public about the training and consultancy services within the Information Technology (IT) field we provide.

Use of our website is subject to the following terms and conditions, which we may update from time to time without notice. Your use of our website constitutes your agreement to be bound by these terms.

Beginning your purchase

Checking your order

The responsibility to confirm the order is correct lies entirely with the customer. There are facilities to enable you to correct any inputting errors prior to the submission of your order. However, should you find you that you have made a mistake, then please call us and we will see whether it is possible to intercept the order before it is processed by us. Please note that our online courses are compatible with virtually all operating systems. Should you experience some difficulties, please ensure that you have an updated Flash Player installed.

Acceptance of orders

Optima are not obliged to supply their training software to you until having confirmed acceptance of your order for your training. This is when the contract is made. Generally, this is conducted via email and/or phone.

Refunds and cancellations

Where a course is booked or held and a request to cancel is received, either via written medium, or verbally within the 14 days period, and the course ware has not been accessed, then this will be granted. In the event of a refund, following administration fee will apply to cover Optima costs:

  • Course Cost Up to £5,000 Administration Fee £150 +VAT
  • Course Cost Up to £5,001 - £10,000 Administration Fee £250 +VAT

Due to the Consumer Contracted Regulations 2013, once a course has been accessed, we cannot grant a refund. Please ensure you have the correct course before accessing it.

In addition, exam vouchers must be used within their stated expiry dates from being purchased by our examination team. The expiry date is immutable and absolute. After the expiration date, a new voucher must be purchased.

Please note, refunds cannot be issued within 4 weeks prior to the classroom start date.
If you need to change the date or cannot come to the classroom, we will need to know in writing prior to 4 weeks of the classroom start date or you will have to pay for the class again.

Payments

Payments, either partial, or in full, must be made by the card holder, or with express permission of the card holder. Evidence of this may be asked for.

Partial payments

Any delay in payment by the agreed payment date without prior advice may incur a £25 administration fee. Continued delay, or non-payment may result in the training course and all resources being suspended until any missed payments are brought back up to date.

Course packages (inc Exams)

All courses have a 12 months licence unless otherwise agreed and stated prior to setup. Unless an agreement of longer than 12 months exists all exams on a student’s account must be taken before this 12-month license expires.

When a package of courses is agreed, the subsequent courses must be commenced within 12 months and the licence for that course will also be subject to 12 months from commencement.

The exam vouchers are provided via a third-party vendor (EC Council, Microsoft, CompTIA, Cisco etc.), as such if a course is paused, we are unable to pause the licence on the vouchers. The licence of the voucher(s) will begin when the voucher is purchased and will end after 12 months, unless otherwise stated.

It is our policy to issue exam vouchers when the courseware has been completed and four of the associated mocks exams have been completed with 85% or above, at least two have been conducted in certification mode (exam simulation). Optima reserve the right to only issue the exam voucher to the student when the tutoring team are confident that the student is ready for the exam, as once used, they will have to be re-purchased if another exam is required.

When a package of courses is provided, and a discount would have been applied to the package as hole, and if having taken one of these courses, (and exam if applicable), it will not be possible to refund the remainder under any circumstances. 

Please Note: Due to the data protection policies of the exam administration organisations, either Pearson Vue or Certiport, we are unable to make any changes to exam bookings. The student will have to contact the relevant exam proctor directly. Where an exam is cancelled the full cost of the exam will be applied to the student and subsequently another will be required to be purchased.

Ordering online

Our purchase processing systems encrypt all personal information provided, including your name, address and credit or debit card details using industry standard secure socket technology (SSL). This ensures that information passed between your computer and our sites cannot be read in the unlikely event that it is intercepted by someone else.

All Optima course prices are quoted are in sterling (UK pounds). Should any fluctuations in supplier price occur, we reserve the right to amend our prices without notice. Any such price changes will be applied instantly to this web site, allowing you to be aware of them before purchasing.

Trading hours and response times

Optima office hours are 09:00 to 18:00 Monday to Thursday and 09:00 to 17:30 Friday’s UK time. Customer emails received by us will be responded to within a maximum of two working days of receipt unless circumstances beyond our control prevent this.

Exams and re-takes

Exam booking requests must be made at least one working week (7-days) before the desired examination date.

If exam vouchers are requested by the student without the full completion of the courseware and/or mock exams, then Optima reserve the right to withhold access to the exam voucher until sufficiently satisfied that the student is indeed ready.

Re: Part Payments plans – Please be aware exam vouchers will only be supplied if all payments are up to date of the agreed part-payment plan. If exam vouchers are requested by the student without the full completion of the courseware and/or mock exams, please refer to the above.

If included within the training package purchased from Optima Training, free re-takes will only apply if students achieve the required results as explained above. Free re-takes are only applicable to exams that have been booked through Optima Training.

To qualify for a free re-sit of any exam, students must first sit any supplied mock exams and pass four tests, with at least two results equal or surpassing a score of 85% in ‘Certification mode’.

The student understands that if they are unsuccessful in their exam attempt, they must wait a minimum of two weeks before booking the resit.

All mock exams issued within the package come with a six-month licence, after this time students will need to purchase a new mock exam voucher. All exam re-sits are at the discretion of the management. Please also note that mock exams for MTAs are only valid for only days and not six months like other mock exams. If additional time is required, the student may be required to pay an additional charge.

Prices quoted on Exam Vouchers are subject to change from either change in the exchange rate, or the vendor increasing their prices. This is beyond the control of Optima however every effort will be made to apprise the student.

Websites & courses

Please read these terms and conditions that apply to your use of any courses provided by Optima and any and all course materials as well as the following websites, including any subdomains thereof:

Please read our Privacy Policy, which applies to any personal information collected from you when you use any of the Websites. Optima Training Limited is registered at Companies House.

Definitions (these definitions apply to the whole of the document)

  • “Optima Training” and “Optima” means Optima Training & Consultancy Ltd.
  • “Course material” means, but is not limited to any online, digitally stored or hard copy documents, materials, tests, tutorials or files produced or provided by Optima Training that provides detailed or specific information with respect to the course materials that these Terms cover.
  • “Course” means the course license, which is issued to the student upon registration and payment for that course and is for the exclusive use of that student. Any related exams can only be taken by the purchaser
  • “Fee” means the fee payable for the purchase of optima course study material and shall include any VAT payable but excludes all delivery charges, any import duties, taxes and customs clearances if they should apply.
  • “Terms” means these general Terms and Conditions and any other agreed upon Terms of Use with Optima Training.
  • “Website” Any of Optima Training; websites or other websites explicitly mentioned in these terms regarding coming under these terms.
  • “You” means the individual purchasing the Course and users of the Course material.

If you do not accept these terms

By accessing and using of any of the Optima Websites and / or courses and course materials, which are provided by Optima, are subject to these Terms. In using any of the Websites and / or courses and course materials, you are accepting these Terms and acknowledging that you have read them, as well as the Privacy Policy. Should you not feel happy with these Terms you should not use any of the websites and / or courses or course materials.

If using any of the Websites and / or courses and course materials, from outside the UK other laws may apply. Optima are not subject to local laws applicable in other countries and the Websites and / or courses and course materials, may not be compliant with those local laws. If you are unhappy with this, you should not use any of the Websites and / or courses and course materials.

Updates and changes to these terms

Optima reserve the right to amend these Terms from time to time by updating this page. You should review this page regularly. By continued use of Optima Websites and / or courses as well as course materials, after changes have been made it will be taken to mean that you have checked the Terms and you are accepting these changes to the Terms and acknowledging that you have read them, as well as the Privacy Policy. If you are unhappy with any changes to the Terms you should not use any of the websites.

Intellectual property rights (inc. BTM-copyright)

Optima Websites and all the materials contained within or on, and / or courses and course materials, are protected by intellectual property rights (IP). Materials include, but are not limited to, the layout and look on the website, appearance, design, documents, graphics, as well as all other content on the Websites such as articles and other text. All BTM-copyright, trademarks, design rights, patents and other intellectual property rights (registered and unregistered) subsisting in the design of, or materials on, the Websites we are entitled to use, we own or is licensed to us.

Except as provided in these Terms, you may not redistribute, copy or republish or otherwise make the materials on the Websites, and / or courses and course materials, available to any other person, organisation or group without our written permission (including, but not limited to "caching" any material and "mirroring" any material). You may print or download materials from the Websites, and / or courses and course materials, for your own personal and non-commercial use provided that:

  • No materials are modified in any way
  • No graphics are used separately from its text
  • Our BTM-copyright and trademark notices appear on all copies
  • You acknowledge the source of the material.

If you have our written permission to provide these materials to any other person, organisation or group, you must ensure they are made aware of these restrictions. You can also permit your computer to make an electronically stored, transient copy of the content on the Websites only for the purpose of viewing it while connected to the internet (but you may only make one copy of any such content).

Information or data posted - sent or uploaded by you

There are places in, as well as on the courses and course materials and pages on Optima websites (including but not limited to): www.optima-it.co.uk, where you can post, send or upload information or data. If you do this, Optima will take this to mean that you have read and accepted these Terms and are happy to do so.

You must not post, send or upload any content or information to Optima sites and course ware unless, you own or have appropriate rights to use the intellectual property rights subsisting in or relating to that content and information, and / or, you are sure that posting, sending or uploading the same does not infringe the rights (including but not limited to the intellectual property rights) of any other person or organisation.

You Must Not Post Any Information or Data Which

  • Is or could be considered defamatory, derogatory or in appropriate with regard to Optima Training Ltd, its customers or clients or any other person or organisation
  • Which contains any confidential information about Optima Training Ltd or another person or organisation (unless you have our permission or that of the other person or organisation)
  • Contains any offensive, obscene or criminal content or any other content which may cause embarrassment to Optima Training Ltd, its customers or clients or any other person or organisation
  • Contains any personal information about another person including (this list is not exhaustive) names, contact details and sensitive personal data (for example, information about an identified or identifiable individual’s mental or physical health, racial or ethnic origin, religious or other beliefs).
  • You may request your personal information with the express written permission from the person whose information is requested about or it be yourself.
  • You have the right to access personal data. This is commonly referred to as subject access. Individuals can make a subject access request verbally or inwriting. Optima will respond within one month to your request. Please see link: www.ico.org.uk

Our Privacy Policy and the Information Commissioner’s website provide more information about what personal information and sensitive personal data is. We are not responsible for any content and/or information which you post, send or upload onto the Websites.

We reserve the right to withdraw any such content and/or information without notice and at our sole discretion and to pursue any cause of action against you available to us under applicable laws.

Accuracy of content on the websites and / or courses and course materials

Information contained in or accessible via the Websites, and / or courses and course materials, may change from time to time. We may make improvements or alterations to the Websites, and / or courses and course materials, at any time and without notice. We may modify, withdraw or deny access to the Websites, and / or courses and course materials, at any time.

Syllabus structure and content may be altered at any time by the vendor (Microsoft, CompTIA etc), as such Optima cannot represent that information contained on or available via the Websites and / or courses and course materials, is accurate or complete and accordingly it should not be relied on as such. However, Optima will make every effort to supply the most current content available at the time of purchase.

Any arrangements made between you and any other person, using or named on the Websites and / or courses and course materials, is entirely at your own risk and responsibility.

Links to non-Optima training websites

Occasionally optima may link to other websites which are not within our control. Such links would be provided for your convenience. In addition, other websites outside our control may link to the Websites.

Optima are not responsible for the content of any external sites we provide links to or which link to the Websites. You should exercise caution, ensure your computers anti-virus and other system securities are fully up to date. Check you are happy with the terms and conditions applicable to any other website that you visit. No link is intended to be, nor should be construed as, an endorsement of any kind by Optima of another website.

Liability

We do try and ensure our website, courses and course materials are as accurate and error free as possible and make efforts fix any issues. However Optima cannot guarantee that the use of the Websites, and / or courses and course materials, will be compatible with the hardware and / or software you use, or that it will be uninterrupted or error free or virus free or that any defects on the Websites, and / or courses and course materials, will be fixed by us (unless we are obliged by law to fix them, such as issues within our control regarding our obligations under the Data Protection Act 1998 to keep personal information secure). However, Optima will try and ensure our courses are as accurate and error free as possible and make efforts fix any issues.

Due to the ongoing nature of Cyber-crime, Optima strongly recommend that you regularly check for and protect against viruses using the latest update of your own computers anti-virus program when using the Websites, and / or courses and course materials, on any hardware device. We make no statement about the suitability of the content, information, products or services which is made available via the Websites. Accordingly, all warranties and terms and conditions implied by statute or otherwise are excluded to the fullest extent permitted by law (please see directly below for more details). Therefore, Optima cannot make any warranty that this web site is free from computer viruses or any other malicious or impairing computer program.

We exclude all liability to the fullest extent permitted by law (please see directly below for more details) for damages and direct, indirect or consequential loss (including but not limited to pure economic loss, loss of business, revenue or profits, business interruption, depletion of goodwill and like loss) incurred by you and / or any other person and which arises out of or in connection with your use of or inability to use the Websites or its content, and / or courses and course materials, whether that liability is in contract, tort or otherwise.

We do not exclude or limit our liability (if any) to you, for any matter for which it would be illegal or impossible under law for us to exclude or to attempt to exclude liability.

The internet is not a secure means of communication. Emails may be intercepted by other people or organisations. Optima recommend that you should not send any communication to us, in particular which contains personal information (including sensitive personal data) and/or confidential information about you or any other, unless you accept that any such communication is sent at your own risk and on the understanding that we would not be liable for any loss that you might suffer as a result (except for losses which cannot be excluded or limited at law, as referred to directly above) via any Websites or by email.

The exclusions and limitations of liability contained in these Terms do not apply to a party’s liability: (i) for fraud or wilful default; (ii) for death or personal injury caused by its negligence; or (iii) where such limitation or exclusion cannot lawfully be excluded. Except as set out in these Terms, Optima Training shall not be responsible for losses that result from its failure to comply with these Terms including, but not limited to, losses that fall into the following categories:

  • Indirect or consequential losses
  • Loss of income or revenue
  • Loss of business
  • Loss of anticipated savings
  • Loss or corruption of data.

Optima Training recommend that you regularly save and back up all data which you hold on the computer you use.as we cannot be responsible to you for any data that you lose as a result of accessing the Website or Course or Course Materials. It is your responsibility to ensure this.

Except as otherwise set out in this section “Limitation of liability”, Optima Training’s maximum aggregate liability to you for any claims that you may have against Optima Training for direct loss in contract, tort or otherwise arising out of or in connection with these Terms, your use of the Website, Course and / or Course Materials and any technical support shall be limited to the amount of the Fee which has been paid, or is payable, by you or on your behalf.

Optima Training will not be held responsible for any delay or failure to comply with its obligations under these conditions if the delay or failure arises from any reason which is beyond its reasonable control. This condition does not affect your statutory rights.

Each provision in these terms shall be construed separately as between you and Optima Training. If any part is held to be unreasonable, inapplicable, or unenforceable, but would be valid if some part thereof was deleted, such provision shall apply but with such modification as may be necessary to make it valid and effective.

It is not advisable to study for extended lengths of time without taking any breaks. Optima recommend for your own benefit that you do not study for any longer than 2 hours at a time.

Third party courses

Please note some courseware provided form vendors such as Microsoft, may operate specific separate licence availability periods, therefore once you have activated your course redemption code you must complete within the specified time, otherwise your access will cease and under these circumstances there are no option, other than to re purchase the licence and will not be entitled to a refund.

Disclaimer

The Course Materials are for educational purposes only. Optima Training will not accept any responsibility to any party for the use of these Course Materials for any purpose other than for educational purposes, including but not limited to the giving of advice by you to any third party, making or not making any dietary or lifestyle changes for any reason.

Privacy and Data Protection

Any personal information which you provide to us by which we could identify you as a living individual (whether by taking that information by itself or when using it in conjunction with other information which we hold or are likely to hold) is processed by in accordance with our Privacy Policy. In our this we explain, that your personal information may be used to enable Optima Training to:

  • Improve our, efficiency, results, communications, marketing, processes, standards and procedures as a result of such information and marketing services and statistical analyses referred to above.
  • Carry out statistical analyses regarding the products and services offered by us.
  • Provide information and marketing related to our products and services.

Contracting online

Nothing on our Websites is intended to be nor should be construed as an offer to enter into a contractual relationship with you or anyone else, except for these Terms which govern the relationship between us in relation to your use of Optima Websites.

If you make a contract with a third party, directly, or indirectly, who is or referred to or named on the Websites, it is your responsibility to ensure that you are comfortable with the terms of that contract and to take legal advice if necessary.

Law governing the Terms Use of the Websites, and / or courses and course materials, and the formation, existence, construction, performance, validity and all aspects whatsoever of these Terms shall be governed by the laws of England and Wales.

Jurisdiction

The Courts of England and Wales shall have the exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with your use of the Websites, and / or courses and course materials, and these Terms Additional provisions It is not intended that third parties shall have any rights in relation to these Terms under the provisions of the Contracts (Rights of Third Parties) Act 1999.

If any term of these Terms is found by any court or body or authority of competent jurisdiction to be illegal, unlawful, void or unenforceable, that term shall be deemed to be severed from these Terms and this shall not affect the remainder of these Terms which shall continue in full force and effect.

Other agreements with Optima Training

The terms outlined in the general terms and conditions for orders, websites & courses is in addition to the license agreement. One agreement does invalidate the other and both, once accepted, are binding. Should any conflict of the terms occur then the terms presented in these general terms and conditions take precedence.

Dignity at work

If it is felt that continual misuse or abuse of phone support, courseware or software provided by Optima Training, then we hold the right to withdraw from supporting the student via phone calls and will only respond via email or written letter.

Consumer contracts (Information, cancellation and additional charges)

Limiting cancellation rights

On accessing the course Cancellation rights under the CONSUMER CONTRACTS (INFORMATION, CANCELLATION AND ADDITIONAL CHARGES) REGULATIONS DECEMBER 2013 are excluded from this contract and no refund will be allowed under this act

Where cancellation rights apply, the consumer cannot waive those rights (although the consumer is of course free to choose not to exercise their right to cancel). However, provided that the consumer has been made aware, precontract, of their obligations with regard to payment for services or products used, and the trader has obtained express consent (on a durable medium for off-premises services) for the commencement of services in the cancellation period, then if the consumer later cancels, the trader may deduct money for goods used, or recoup the cost of any services delivered until the point of cancellation.

Can my customer waive their cancellation rights?

Where cancellation rights apply, the consumer cannot waive those rights (although the consumer is of course free to choose not to exercise their right to cancel). However, provided that the consumer has been made aware, precontract, of their obligations with regard to payment for services or products used, and the trader has obtained express consent (on a durable medium for off-premises services) for the commencement of services in the cancellation period, then if the consumer later cancels, the trader may deduct money for goods used, or recoup the cost of any services delivered until the point of cancellation.

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